Responsible Gaming at
kox8 — Play Smart, Stay Safe
kox8 is committed to providing a safe and enjoyable gaming environment for all players in Bangladesh. We offer a full range of responsible gaming tools — from deposit limits to self-exclusion — to help you stay in control at every step.
Why Responsible Gaming Matters
Gambling is fun when it stays in balance. kox8 has built its platform around six core responsible gaming principles that put player wellbeing at the centre of every decision we make.
Every kox8 account undergoes strict identity verification to confirm that the player is 21 years of age or older. We use multiple verification layers — including NID checks and document uploads — to enforce this policy without exception across all of Bangladesh.
kox8 lets you set daily, weekly, or monthly deposit limits on your account to keep your spending within a budget you are comfortable with. Once a limit is set, it takes effect immediately and can only be increased after a mandatory cooling-off period to prevent impulsive decisions.
Set a maximum duration for each gaming session directly from your kox8 account settings. When your limit is reached, you will receive a clear notification and the session will close automatically. This helps prevent extended play that can lead to fatigue-driven decisions.
If you feel you need a complete break from gambling, kox8 offers a self-exclusion option that locks your account for a period of your choosing — from 30 days up to permanent closure. During self-exclusion, you will not be able to log in, deposit, or receive any promotional communications from kox8.
Need a short break without committing to full self-exclusion? kox8's time-out feature allows you to pause your account for 24 hours, 48 hours, 7 days, or 30 days. Your account is temporarily suspended and reactivated automatically once the period expires, with no action needed from you.
kox8 actively monitors player behaviour for patterns associated with problem gambling — such as rapidly increasing bet sizes, extended session lengths, and repeated failed withdrawal attempts. Our responsible gaming team may reach out proactively with information and support resources when concerning patterns are detected.
How to Use kox8's Responsible Gaming Tools
All responsible gaming tools on kox8 are available directly through your account dashboard — no need to contact support to activate them. Here is a quick guide on how to access each tool. If you encounter any difficulty, our 24/7 support team at [email protected] is always ready to help you set up the controls that are right for you.
Control how much you deposit within a defined period.
- Log in to your kox8 account
- Navigate to Account Settings
- Select "Responsible Gaming"
- Choose Daily / Weekly / Monthly
- Enter your preferred limit in ৳ BDT
- Confirm — takes effect immediately
Take a short break from the platform without permanent account closure.
- Go to Account Settings
- Open "Responsible Gaming" tab
- Select "Take a Break"
- Choose duration: 24h / 7d / 30d
- Confirm your selection
- Account resumes automatically
Cap how long you spend on kox8 in a single sitting.
- Access Account Settings
- Select "Session Limits"
- Set your maximum duration
- Save — active from next login
- A reminder appears at 80% usage
- Session closes at limit reached
Lock your account for an extended period or permanently.
- Contact [email protected]
- Request self-exclusion in writing
- Choose: 30d / 90d / 6mo / permanent
- Identity verification required
- Account locked within 24 hours
- All marketing emails stopped
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. If you or someone you know in Bangladesh is showing any of the warning signs below, it is important to seek help promptly. kox8 takes these signals seriously and our team is trained to respond with care and confidentiality.
Ask Yourself These Questions
A quick self-assessment can help you gauge whether your gambling habits are in a healthy place. Answer the questions below honestly. If you answer "yes" to three or more, we strongly recommend activating one of kox8's responsible gaming tools or reaching out to our support team.
You Are Never Alone — Support Is Always Available
If gambling is affecting your life or the life of someone you care about, please reach out. kox8's responsible gaming support team is available around the clock and treats all enquiries with complete confidentiality and respect.
Send your responsible gaming request or concern to our dedicated team. We respond to all responsible gaming emails within 2 hours. Subject line: "Responsible Gaming Request".
[email protected]
Access instant live chat support directly through the kox8 platform at any hour of the day. Our live chat agents are trained in responsible gaming and can activate limits, time-outs, or self-exclusion immediately on your behalf.
Prefer messaging? Reach the kox8 responsible gaming team via WhatsApp for fast, private assistance. All conversations are confidential and handled by trained staff.
+880 1700 000 000
Struggling with Problem Gambling? Please Reach Out
kox8 urges any player who feels that gambling is negatively impacting their mental health, finances, relationships, or daily life to contact our support team without delay. There is no judgment — only practical help. You can also speak to a trusted friend or family member, or consult a professional counsellor in your area across Bangladesh. Taking the first step to ask for help is a sign of strength, not weakness.
kox8 Responsible Gaming Policies in Full
kox8 is built on the principle that gambling must remain a leisure activity. To support this, kox8 maintains a comprehensive set of responsible gaming policies that govern how we operate our platform for players across Bangladesh.
No Credit Gambling
kox8 strictly prohibits gambling on credit. You may only play using funds that have been deposited into your kox8 account via a supported payment method — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, or Mastercard. kox8 will never extend credit or allow a negative account balance for gambling purposes.
Marketing Restrictions
Players who are under a time-out or self-exclusion period will be immediately removed from all kox8 marketing lists. They will not receive bonus offers, promotional SMS, WhatsApp messages, or any other communication designed to encourage gambling activity during the exclusion period.
Reality Checks
kox8 provides optional reality check notifications that alert you at regular intervals during a gaming session — showing you how long you have been playing and your net win or loss for the session. These reminders help you make informed, conscious decisions about whether to continue playing.
Protecting Vulnerable Players
kox8 has zero tolerance for underage gambling. In addition to our standard 21+ identity verification requirement, we train all customer-facing staff to recognise and respond to signs of vulnerability. Staff are empowered to flag accounts for responsible gaming review at any time and to escalate concerns to senior compliance personnel.
Account Security
kox8 strongly recommends that all players keep their account credentials private and never share login details with another person. Each account is for individual use only. If you believe your account has been accessed without your permission, contact [email protected] immediately and we will lock the account pending a security review.
Responsible Gaming Checklist
- Set a personal gambling budget before you start
- Only gamble with money you can afford to lose
- Set a session time limit for each visit
- Never chase losses — accept them as the cost of entertainment
- Take regular breaks during longer sessions
- Balance gambling with other hobbies and activities
- Keep family and friends informed of your gambling habits
- Never gamble when feeling stressed, depressed, or under pressure
- Review your account transaction history regularly
- Contact kox8 immediately if you need to set limits or take a break
Quick Reference — Limits Available
- Deposit Limit — Daily, weekly, or monthly ৳ BDT cap
- Loss Limit — Cap your maximum loss per session
- Wager Limit — Restrict your total bet amount per period
- Session Limit — Maximum time per single gaming session
- Time-Out — 24 hours to 30 days account pause
- Self-Exclusion — 30 days to permanent account closure
- Reality Checks — Regular session notifications
Enjoy kox8 — Safely, Smartly, Within Your Limits
Responsible gaming is the foundation of everything we do at kox8. When you play within your means and use our tools, gambling stays fun. Explore our games, check the FAQ, or log in to manage your account settings today.